CarInspections.com – Terms of Service

These Terms of Service (the "Terms"), together with our Privacy Policy and any supplemental rules or policies referenced herein (collectively, the "Agreement"), form a legally binding contract between you ("you" or "User") and Auto Inspector LLC dba CarInspections.com, a Texas limited liability company ("CarInspections.com," "Company," "we," or "us"). PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING OR USING ANY OF THE SERVICES (DEFINED BELOW) YOU AGREE TO BE BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE SERVICES.

1. Eligibility

You must be at least 18 years old and capable of forming a binding contract in your jurisdiction to use the Services. The Services are not directed to, and may not be used by, anyone under 18 years of age.

2. The Services

CarInspections.com operates a technology platform (the "Platform") accessible via our website, mobile web, and any mobile applications we may offer (collectively, the "Services"). The Platform enables Users to schedule and pay for pre-purchase vehicle inspections, which include an on-site verification of the vehicle and listing (see Section 3, "On-site verification and fraudulent listings"), and related digital deliverables (inspection reports, listing verification notices, AI-generated cost estimates, and VIN reports). The Services do not include mechanical repair, maintenance, towing, or smog/state inspections.

Customer notes. Any notes or special instructions you add at checkout are passed to the inspector as guidance only. They do not expand or alter the scope of the standard inspection or the format of the report, and we do not guarantee that individual items will be addressed or documented separately.

3. Booking, Payment, Cancellation & Refund Policy

The amount you pay is our service fee, which covers the inspection and/or the on-site verification of the vehicle and listing. When you book an inspection, we place a pre-authorization hold on your payment method. Your card is charged in full only when your inspection is completed — or when our inspector travels to the vehicle location and finds the listing is fraudulent or misrepresented, in which case that on-site verification is the service and the service fee is charged as described below. If we are unable to assign an inspector to your order, the hold is released and you are not charged.

• If the vehicle is sold or otherwise becomes unavailable before we dispatch an inspector, you will not pay for an inspection we could not perform: if your card has not been charged, we release the authorization hold; if your card has been charged, we issue a full refund. At your option, you may instead keep the amount as account credit toward a future inspection.
• If CarInspections.com, in its sole discretion, determines that a job is unserviceable (e.g., unsafe location, inspector unavailable), we will release the hold or refund the fees related to the unserviceable portion.
• Cancelling your order. To cancel, contact us at info@carinspections.com. If the vehicle has been sold, the seller independently declines the inspection, or we cannot service your area, we release the hold in full (or fully refund a charged card) at no cost to you. If you cancel for any other reason before your inspection is completed, you may choose either: (a) a $35 cancellation fee, with the remainder of the hold released to your card; or (b) no fee, with the full authorized amount issued as account credit toward a future inspection.
• If you decide not to buy the vehicle, tell us — not just the seller. If your inspector travels to the vehicle location and the inspection cannot proceed because you cancelled the purchase, failed to notify us, or the seller refuses access due to your cancellation, the full authorized amount may be charged as set out below.
• To reschedule an inspection, contact us at info@carinspections.com. Additional travel or wait-time fees may apply at our discretion.

Once an inspector has been dispatched to the vehicle location or the inspection has been performed, fees are non-refundable and the full authorized amount may be charged. This includes cases where the inspection cannot be completed because you cancelled or withdrew from the purchase (for example, the seller refuses access after you back out), and visits that reveal a fraudulent or misrepresented listing — the service (the on-site verification) was performed as ordered. Delivery of the report to the email address you provided completes the service.

On-site verification and fraudulent listings

Every order begins with an on-site verification. Our inspector travels to the vehicle location you provided and confirms that the vehicle, the seller and the listing are genuine before the inspection proceeds. Many customers order specifically to find out whether a listing is real before sending money to a seller they have not met, and the on-site verification is a service in its own right.

During the on-site verification, the inspector may:

• travel to the address in your order and record their location and time on site;
• attempt to reach the seller using the contact details you provided;
• check whether the seller or business named in the listing is present at, or operates from, that address, and whether the vehicle is there; and
• photograph the location, signage, the vehicle (if present) and anything else relevant to whether the listing is genuine.

Fraudulent or misrepresented listings. If, after reviewing the inspector's on-site evidence, we determine that the listing is fraudulent or misrepresented — for example, the address belongs to an unrelated business or residence or does not exist, the seller or business named in the listing does not operate there, or the vehicle advertised is not there and there is no sign it ever was — the on-site verification is the service delivered for your order. In that case:

• we send a written listing verification notice to the email address you provided, describing our findings and including the inspector's photographs. The notice may also include GPS coordinates and the inspector's time on site. The notice is delivered when that email is sent, in the same way as an inspection report (Section 4);
• the full service fee is charged and is non-refundable, because the inspector travelled to the location and performed the verification you ordered. A receipt for the charge is sent with the notice. We may, at our sole discretion, reduce the charge in a particular case; and
• no inspection report is produced, because there is no genuine vehicle to inspect.

If you disagree with our findings, contact us at info@carinspections.com within 7 days of the listing verification notice, with the details you believe we got wrong, and we will review the evidence with you. A listing verification notice is otherwise treated as accepted under Section 5.

4. Delivery of Reports

Inspection reports, VIN history reports and related deliverables are digital. They are delivered electronically: when your report is approved, we email the address you provided at checkout with a link to view it online, and we send a text message with the same link if you opted in to text messages. A report is delivered when that email is sent to the email address you provided. No physical product is shipped.

You are responsible for providing a correct email address and for checking your spam or junk folders. If you cannot access your report, email info@carinspections.com within 7 days of the delivery email and we will resend it or provide a copy. Reports remain available online for at least 90 days after delivery.

5. Report Acceptance & Billing Questions

Your report is considered accepted 7 days after delivery unless you contact us with a specific concern within that time. Because the inspection is performed in person on the vehicle you specified, and the report is delivered as described in Section 4, fees are not refundable once the inspection has been performed (see Section 3).

If you believe a charge is incorrect, or you did not receive your report, please contact us at info@carinspections.com before contacting your bank or card issuer. We respond within two business days and can resend your report, correct a billing error, or issue any credit you are owed. Nothing in this section limits any right you have under applicable law or your card network's rules.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CARINSPECTIONS.COM'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE INSPECTION GIVING RISE TO THE CLAIM. IN NO EVENT SHALL WE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

7. Dispute Resolution & Governing Law

This Agreement is governed by the laws of the State of Texas, without regard to conflict of laws principles.

Any dispute arising out of or relating to the Services or this Agreement shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration will be conducted in Austin, Texas. You and CarInspections.com waive the right to a jury trial and to participate in class actions.