CarInspections.com – Terms of Service

These Terms of Service (the "Terms"), together with our Privacy Policy and any supplemental rules or policies referenced herein (collectively, the "Agreement"), form a legally binding contract between you ("you" or "User") and Auto Inspector LLC dba CarInspections.com, a Texas limited liability company ("CarInspections.com," "Company," "we," or "us"). PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING OR USING ANY OF THE SERVICES (DEFINED BELOW) YOU AGREE TO BE BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE SERVICES.

1. Eligibility

You must be at least 18 years old and capable of forming a binding contract in your jurisdiction to use the Services. The Services are not directed to, and may not be used by, anyone under 18 years of age.

2. The Services

CarInspections.com operates a technology platform (the "Platform") accessible via our website, mobile web, and any mobile applications we may offer (collectively, the "Services"). The Platform enables Users to schedule and pay for pre-purchase vehicle inspections and related digital deliverables (inspection reports, AI-generated cost estimates, and VIN reports). The Services do not include mechanical repair, maintenance, towing, or smog/state inspections.

3. Booking, Payment, Cancellation & Refund Policy

When you book an inspection, we place a pre-authorization hold on your payment method. Your card is charged only when an inspector accepts your inspection. If we are unable to assign an inspector, the hold is released and you are not charged.

• If the vehicle is sold or otherwise becomes unavailable before the inspection occurs, you will not pay for an inspection we could not perform: if your card has not been charged, we release the authorization hold; if your card has been charged, we issue a full refund. At your option, you may instead keep the amount as account credit toward a future inspection.
• If CarInspections.com, in its sole discretion, determines that a job is unserviceable (e.g., unsafe location, inspector unavailable), we will release the hold or refund the fees related to the unserviceable portion.
• To cancel an order, contact us at info@carinspections.com. If your card has not yet been charged, we will release the authorization hold. If your card has been charged but the inspection has not yet been performed, cancellations are handled case-by-case and may be resolved as a refund or account credit at our discretion.
• To reschedule an inspection, contact us at info@carinspections.com. Additional travel or wait-time fees may apply at our discretion.

Once an inspector has been dispatched to the vehicle location or the inspection has been performed, fees are non-refundable. This includes inspections that reveal a fraudulent or misrepresented listing — the inspection service was performed as ordered.

4. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CARINSPECTIONS.COM'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE INSPECTION GIVING RISE TO THE CLAIM. IN NO EVENT SHALL WE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

5. Dispute Resolution & Governing Law

This Agreement is governed by the laws of the State of Texas, without regard to conflict of laws principles.

Any dispute arising out of or relating to the Services or this Agreement shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration will be conducted in Austin, Texas. You and CarInspections.com waive the right to a jury trial and to participate in class actions.