Privacy Policy

Auto Inspector LLC dba CarInspections.com ("Company," "we," "our," or "us") respects your privacy and is committed to protecting it through this Privacy Policy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://carinspections.com, use our platform, or communicate with us via SMS or other methods.

By accessing or using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services for both customers and inspectors:

a. Information You Provide

We collect the following types of Personal Information directly from you:

• Contact Information: Name, phone number, email address, and physical address.
• Account Information: Username and any necessary credentials for account creation.
• Inspection & Order Information: Details related to inspection requests, such as vehicle location, type, date, and any special instructions.
• Identity Verification Information: For inspectors, government-issued identification, certification numbers, and background check details.
• Vehicle Information: Year, Make, Model, VIN, and type of the vehicle being inspected.
• Payment Information: Billing details and payment method for transactions.
• Communication Information: Records of messages, emails, and call logs between customers and inspectors.

b. Information Received Through AI Assistants

If you use an AI assistant with our connector (see CarInspections.com for AI Assistants), the assistant sends us the details needed to answer your request: the vehicle's type, year, make and model, and where the vehicle is located. When you ask it to start an order, it may also send details from the vehicle listing, such as the street address, VIN, dealership name, asking price, and the seller's contact name and phone number. To check an order's status, the assistant sends us the order ID and the email address the order was placed with. We do not receive your payment details from an assistant; payment is made on our website. Your conversation with the assistant is handled by that assistant's provider under its own privacy policy.

c. Site Usage and Session Analytics

We record how visitors use our website, such as the pages viewed, clicks, scrolling, the steps completed in checkout, errors, and the site or ad that referred you, so we can find and fix problems. For this we use our own analytics and Microsoft Clarity, which captures session replays and heatmaps. Text you type into forms is masked in these recordings, the checkout page is recorded with all of its text hidden, and card details are entered directly with our payment processor and are never captured. Microsoft processes this data as described in the Microsoft Privacy Statement. If you begin an order and do not finish it, we may send one reminder email to the address you entered.

2. Payment Processing

When you make a payment through our Services, your payment details are processed securely by third-party payment providers. We do not store your full payment details but may receive limited information.

3. Information Use

We use the Personal Information we collect for the following purposes:

• Provide and manage the Services
• Process your transactions
• Provide customer support
• Communicate with you
• Marketing and advertising
• Usage analysis and improvement
• Security and fraud prevention
• Legal compliance

4. Information Disclosure

We Do Not Sell Personal Information.
We share your information with trusted service providers and partners as necessary.

5. Your Privacy Choices

• Correct or Update Your Account Information
• Marketing Preferences
• Request to Access or Delete Your Personal Information
• Opt-Out of Targeted Advertising

6. Information Security

We implement reasonable administrative, physical, and technical safeguards to protect Personal Information under our control.

7. Contact Us

If you have questions or concerns, please contact us at: